Can't add a user to Collaboration

I am trying to add a user to a map for collaboration but each time I do I get a message - "Users not added - [username] (not found)". I am using his Rationaleonline user name not his email address.

by jtruitt
one year ago

Hi @jtruitt,

Which username do you want to add?



by rob
one year ago

Hi, I am having the same issue. I would like my class to collaborate as a whole group, but also share maps with each other. I have tried to enter their email addresses to create a group, but nothing seems to be saving.

Thanks in advance for your help.

by MNoonan
11 months ago

Hi @MNoonan, could you send me the email addresses which you want to add? You can send them to

by rob
11 months ago

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